Information for managed customers that are leaving Research Space
- After the license expiry date, there is a grace period of 14 days where customers can still access their RSpace system to export any data that they wish to keep. See Export Options, Export Formats for more information.
- When the grace period is over, Research Space will make a point-in-time image copy of the instance, and then terminate the instance. Customers will no longer be able to access their instance or data, but can request the image taken is made available in exceptional circumstances, in order for them to export anything else required. Further liaisons with the customer will take place when all the data required has been obtained.
- 30 days after the grace period (44 days after the license expiry date), the instance (if still running) will be terminated, all S3 bucket data will be erased, and any images taken of the instance will be deleted. We will also remove appropriate DNS records at this point. These actions are irreversible: it will not be possible to restore or export any data once these deletions have taken place.
If you have concerns about the status of your instance or wish to learn more about the process of retaining your data, please contact us at email@example.com.